FRONT OF THE HOUSE POSITIONS:

HOST

As a member of the host team at Entourage, your smile and charisma are vital to creating a warm and welcoming first impression of our restaurants. You will greet guests, show them to their table and ensure they are comfortable. You will be responsible for monitoring the table rotation and making sure that each server’s section is seated appropriately. The host team members will track the status of tables, bussing them, if needed, create, and maintain a wait list, answer the phone, make reservations using Seven Rooms, and assist with carry-out orders.

Functions + Responsibilities:

  • Be guest focused.
  • Greet incoming guests and thank departing guests.
  • Assist with coats, bags, strollers, etc.
  • Understand waitlist creation and quote accurate wait times.
  • Manage flow of guests in restaurant.
  • Seat guests and present menus.
  • Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of tables.
  • Communicate any/all specific notes regarding guest’s dining experience to appropriate tame members (i.e. celebrating a birthday or anniversary, allergies/dietary restrictions, etc.).
  • Answer phones and make reservations, take carry out orders.
  • Ensure carry-out orders are correct when entered in POS.
  • Assist with table maintenance.
  • Maintain cleanliness of entry area and restrooms.
  • Follow all side work checklists as designated by company.
  • Be organized and have strong ability to multitask.
  • Be outgoing and engaging.
  • Interact with coworkers in a friendly and respectful way and be a team player.

Requirements:

  • Possess the ethics and positive attitude that support our values and culture.
  • Physical ability and stamina to carry heavy trays and stand for long hours.
  • Availability to work various shifts, including weekends.
  • Multi-tasking abilities.
  • Good oral communication skills.
  • Ability to remain calm and professional in a fast-paced work environment.

BUSSER

Your role is to exceed our guests’ expectations by providing casual and friendly (yet attentive) service, which focuses on assisting the servers in preparing and cleaning tables and ensuring that the dining area remains clean. Additionally, the busser is responsible for ensure that the server stations remain fully stocked. Teamwork, enthusiasm, basic food/drink knowledge, the ability to multitask and a high energy level are necessary for success in this position. The key to our restaurant’s success will be your contribution to delivering a perfectly crafted and unique experience to our guests every time!

Functions + Responsibilities:

  • Set tables.
  • “Pre-bus” tables by clearing empty plates as a guest finishes eating.
  • Restock server stations.
  • Clear all silverware, glassware, plates, napkins, etc. after guests finish dining.
  • Wipe down tables and chairs using proper sanitation protocols.
  • Maintain the efficiency and cleanliness of the dining area and server stations.
  • Re-stock ice as needed.
  • Take bus tubs to dish room as necessary; return clean bus tubs to side stations.
  • Take garbage to dumpster as necessary.
  • Maintain clean workstations.
  • Ensure perimeter of restaurant and parking lot are clean, neat and free of debris.
  • Learn the menu (food and beverage) so you can answer questions, describe and recommend items, and help our guests find new and old favorites.
  • Greet every guest with a warm, sincere smile, ensuring that they feel genuinely welcomed and anticipate their needs.

Requirements:

  • Must be 16 years of age or older.
  • Previous experience preferred but not required.
  • Food Handlers/Serve Safe (current, non-expired).
  • Must be able lift and carry up to 50 pounds.
  • Ability to stand/walk for at least 8 hours per day.
  • Ability to multi-task, prioritize and organize.

SERVER

Your role is to exceed our guests’ expectations by providing casual and friendly (yet attentive) service. Teamwork, enthusiasm, food and wine knowledge, the ability to multitask and a high energy level are necessary for success in
this position. The key to our restaurant’s success will be your contribution to delivering a perfectly crafted and unique experience to our guests every time!

Functions + Responsibilities:

  • Deliver genuine hospitality and an exceptional dining experience by guiding our guests through our menu, while demonstrating a thorough knowledge of all our food and beverage offerings.
  • Take pride in providing timely, attentive, fun and friendly service to ensure our guests feel valued and well cared for.
  • Create positive first impressions that build loyalty in return guests.
  • Be a team player with a “can-do” attitude to deliver 100% guest satisfaction.
  • Ability to multitask calmly and effectively in a busy, stressful environment.
  • Follow all steps of service.
  • Proficiency in the use and operation of all necessary tools and equipment, including the POS system and Credit Card terminals.
  • Available to work a variety of hours, days, and shifts, including weekends.
  • Complete sidework tasks before, after and during shirt including but not limited to polishing glassware and silverware, stocking supplies, refilling ice, folding napkins, etc.
  • Ability to stand and walk for an entire shift and lift up to 10-50 pounds.
  • Follow all rules, policies, procedures, and conditions of employment, including those outlined in the Employee Handbook.

Requirements:

  • Must be 21 years of age or older to serve alcohol (based on state regulations).
  • Alcohol certification and Serve Safe (current, non-expired).
  • Minimum of 2 years’ experience.
  • Flexible to work a variety of shifts.

BARBACK

Your role is to exceed our guests’ expectations by providing casual and friendly (yet attentive) service, which focuses on assisting the bartenders and other bar staff by ensuring the bar is properly stocked and clean at all times. Teamwork, enthusiasm, basic food/drink knowledge, the ability to multitask and a high energy level are necessary for success in this position. The key to our restaurant’s success will be your contribution to delivering a perfectly crafted and unique experience to our guests every time!

Functions + Responsibilities:

  • Work to restock glassware and maintain bar supplies throughout the course of the shift.
  • Change kegs, when required.
  • Make trips to the storage area to keep alcohol supplies stocked throughout the course of the shift.
  • Pick up empty glasses and bottles from the bar and tables in the bar area.
  • Wipe down bar tops and tables as necessary.
  • Take bus tubs to dish room as necessary.
  • Prepare and stock bar needs to ensure a successful shift, including but not limited to: slicing fruit for garnishes, squeezing fresh juices, stuffing olives, preparing and stocking ice molds, preparing syrups, batching cocktails.
  • Learn the menu (food and beverage) so you can answer questions, describe and recommend items, and help our guests find new and old favorites.
  • Greet every guest ensuring that they feel genuinely welcomed.
  • Ensure there is enough clean, polished glassware for bartenders.
  • Re-stock ice as needed.
  • Take garbage to dumpster as necessary.
  • Maintain a clean workstation and clean bar towels in each bartender’s station.

Requirements:

  • Must be 21 years of age or older.
  • Previous experience preferred but not required.
  • Alcohol certification and Serve Safe (current, non-expired).
  • Must be able lift and carry up to 50 pounds.
  • Ability to stand/walk for at least 8 hours per day.

BARTENDER

Your role is to exceed our guest’s expectations, which includes making, pouring and/or creating alcoholic (and non-alcoholic) beverages for the guests of the bar and restaurant. Teamwork, enthusiasm, food, beer, spirit and wine knowledge, the ability to multitask and a high energy level are necessary for success in this position. The key to our restaurant’s success will be your contribution to delivering a “Mindfully Crafted” and unique experience to our guests every time!

Functions + Responsibilities:

  • Takes guest orders utilizing menu knowledge and situational selling techniques. Serves food and beverages to the guests promptly, ensures all items are prepared properly and on a timely basis, and follows the standards set by the restaurant.
  • Communicates professionally with guests to determine their needs and help them with menu selections.
  • Communicates new promotions and product information to guests.
  • Demonstrates knowledge of menu items by describing food items properly. Maintains company standards for quality food; serves only food that meets standards.
  • Inputs orders accurately into the computers, pre-bus tables, and may assist with side-work of rolling silverware, filling salt and pepper shakers, and perform light restaurant cleaning.
  • Practices safe food and beverage handling and clean up at all times.
  • Safely handles food prep equipment such as knives, coffee maker, iced tea machine, etc.
  • Prepare and stock bar needs to ensure a successful shift: including but not limited to slicing fruit for garnishes, squeezing fresh juices, stuffing olives, preparing syrups, batching cocktails.
  • Handles guest complaints with tact and professionalism, turning dissatisfied guests into raving fans.
  • Communicates and interacts with guests, handles crowds, and puts guests at ease.
  • Make cocktails and maintain bar.
  • Have beer, wine, spirit & cocktail knowledge.
  • Clean bar and stock coolers.

Requirements:

  • Must be 21 years of age or older to pour alcohol (based on state regulations).
  • Previous bartending experience required.
  • Alcohol certification (Naperville Basset) and Serve Safe food handler’s (current, non-expired).
  • Alcohol certification (Naperville Basset) and Serve Safe food handler’s (current, non-expired).
  • Strong knowledge of commonly used concepts, practices, and procedures in a restaurant and bar.
  • Flexible to work a variety of shifts.
  • Must be able lift and carry up to 50 pounds.
  • Ability to stand/walk for at least 8 hours per day.

GENERAL

I want to work at Entourage, but I don’t know what position best fits me!

FRONT OF THE HOUSE POSITIONS:

HOST

As a member of the host team at Entourage, your smile and charisma are vital to creating a warm and welcoming first impression of our restaurants. You will greet guests, show them to their table and ensure they are comfortable. You will be responsible for monitoring the table rotation and making sure that each server’s section is seated appropriately. The host team members will track the status of tables, bussing them, if needed, create, and maintain a wait list, answer the phone, make reservations using Seven Rooms, and assist with carry-out orders.

APPLY

Functions + Responsibilities:

  • Be guest focused.
  • Greet incoming guests and thank departing guests.
  • Assist with coats, bags, strollers, etc.
  • Understand waitlist creation and quote accurate wait times.
  • Manage flow of guests in restaurant.
  • Seat guests and present menus.
  • Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of tables.
  • Communicate any/all specific notes regarding guest’s dining experience to appropriate tame members (i.e. celebrating a birthday or anniversary, allergies/dietary restrictions, etc.).
  • Answer phones and make reservations, take carry out orders.
  • Ensure carry-out orders are correct when entered in POS.
  • Assist with table maintenance.
  • Maintain cleanliness of entry area and restrooms.
  • Follow all side work checklists as designated by company.
  • Be organized and have strong ability to multitask.
  • Be outgoing and engaging.
  • Interact with coworkers in a friendly and respectful way and be a team player.

Requirements:

  • Possess the ethics and positive attitude that support our values and culture.
  • Physical ability and stamina to carry heavy trays and stand for long hours.
  • Availability to work various shifts, including weekends.
  • Multi-tasking abilities.
  • Good oral communication skills.
  • Ability to remain calm and professional in a fast-paced work environment.
APPLY

Functions + Responsibilities:

  • Set tables.
  • “Pre-bus” tables by clearing empty plates as a guest finishes eating.
  • Restock server stations.
  • Clear all silverware, glassware, plates, napkins, etc. after guests finish dining.
  • Wipe down tables and chairs using proper sanitation protocols.
  • Maintain the efficiency and cleanliness of the dining area and server stations.
  • Re-stock ice as needed.
  • Take bus tubs to dish room as necessary; return clean bus tubs to side stations.
  • Take garbage to dumpster as necessary.
  • Maintain clean workstations.
  • Ensure perimeter of restaurant and parking lot are clean, neat and free of debris.
  • Learn the menu (food and beverage) so you can answer questions, describe and recommend items, and help our guests find new and old favorites.
  • Greet every guest with a warm, sincere smile, ensuring that they feel genuinely welcomed and anticipate their needs.

Requirements:

  • Must be 16 years of age or older.
  • Previous experience preferred but not required.
  • Food Handlers/Serve Safe (current, non-expired).
  • Must be able lift and carry up to 50 pounds.
  • Ability to stand/walk for at least 8 hours per day.
  • Ability to multi-task, prioritize and organize.
APPLY

BUSSER

Your role is to exceed our guests’ expectations by providing casual and friendly (yet attentive) service, which focuses on assisting the servers in preparing and cleaning tables and ensuring that the dining area remains clean. Additionally, the busser is responsible for ensure that the server stations remain fully stocked. Teamwork, enthusiasm, basic food/drink knowledge, the ability to multitask and a high energy level are necessary for success in this position. The key to our restaurant’s success will be your contribution to delivering a perfectly crafted and unique experience to our guests every time!

APPLY

SERVER

Your role is to exceed our guests’ expectations by providing casual and friendly (yet attentive) service. Teamwork, enthusiasm, food and wine knowledge, the ability to multitask and a high energy level are necessary for success in this position. The key to our restaurant’s success will be your contribution to delivering a perfectly crafted and unique experience to our guests every time!

APPLY

Functions + Responsibilities:

  • Deliver genuine hospitality and an exceptional dining experience by guiding our guests through our menu,
    while demonstrating a thorough knowledge of all our food and beverage offerings.
  • Take pride in providing timely, attentive, fun and friendly service to ensure our guests feel valued and well cared for.
  • Create positive first impressions that build loyalty in return guests.
  • Be a team player with a “can-do” attitude to deliver 100% guest satisfaction.
  • Ability to multitask calmly and effectively in a busy, stressful environment.
  • Follow all steps of service.
  • Proficiency in the use and operation of all necessary tools and equipment, including the POS system and Credit Card terminals.
  • Available to work a variety of hours, days, and shifts, including weekends.
  • Complete sidework tasks before, after and during shirt including but not limited to polishing glassware and
    silverware, stocking supplies, refilling ice, folding napkins, etc.
  • Ability to stand and walk for an entire shift and lift up to 10-50 pounds.
  • Follow all rules, policies, procedures, and conditions of employment, including those outlined in the
    Employee Handbook.

Requirements:

  • Must be 21 years of age or older to serve alcohol (based on state regulations).
  • Alcohol certification and Serve Safe (current, non-expired).
  • Minimum of 2 years’ experience.
  • Flexible to work a variety of shifts.
APPLY

Functions + Responsibilities:

  • Work to restock glassware and maintain bar supplies throughout the course of the shift.
  • Change kegs, when required.
  • Make trips to the storage area to keep alcohol supplies stocked throughout the course of the shift.
  • Pick up empty glasses and bottles from the bar and tables in the bar area.
  • Wipe down bar tops and tables as necessary.
  • Take bus tubs to dish room as necessary.
  • Prepare and stock bar needs to ensure a successful shift, including but not limited to: slicing fruit for garnishes, squeezing fresh juices, stuffing olives, preparing and stocking ice molds, preparing syrups, batching cocktails.
  • Learn the menu (food and beverage) so you can answer questions, describe and recommend items, and help our guests find new and old favorites.
  • Greet every guest ensuring that they feel genuinely welcomed.
  • Ensure there is enough clean, polished glassware for bartenders.
  • Re-stock ice as needed.
  • Take garbage to dumpster as necessary.
  • Maintain a clean workstation and clean bar towels in each bartender’s station.

Requirements:

  • Must be 21 years of age or older.
  • Previous experience preferred but not required.
  • Alcohol certification and Serve Safe (current, non-expired).
  • Must be able lift and carry up to 50 pounds.
  • Ability to stand/walk for at least 8 hours per day.
APPLY

BARBACK

Your role is to exceed our guests’ expectations by providing casual and friendly (yet attentive) service, which focuses on assisting the bartenders and other bar staff by ensuring the bar is properly stocked and clean at all times. Teamwork, enthusiasm, basic food/drink knowledge, the ability to multitask and a high energy level are necessary for success in this position. The key to our restaurant’s success will be your contribution to delivering a perfectly crafted and unique experience to our guests every time!

APPLY

BARTENDER

Your role is to exceed our guest’s expectations, which includes making, pouring and/or creating alcoholic (and non-alcoholic) beverages for the guests of the bar and restaurant. Teamwork, enthusiasm, food, beer, spirit and wine knowledge, the ability to multitask and a high energy level are necessary for success in this position. The key to our restaurant’s success will be your contribution to delivering a “Mindfully Crafted” and unique experience to our guests every time!

APPLY

Functions + Responsibilities:

  • Takes guest orders utilizing menu knowledge and situational selling techniques. Serves food and beverages
    to the guests promptly, ensures all items are prepared properly and on a timely basis, and follows the
    standards set by the restaurant.
  • Communicates professionally with guests to determine their needs and help them with menu selections.
  • Communicates new promotions and product information to guests.
  • Demonstrates knowledge of menu items by describing food items properly. Maintains company standards for quality food; serves only food that meets standards.
  • Inputs orders accurately into the computers, pre-bus tables, and may assist with side-work of rolling silverware, filling salt and pepper shakers, and perform light restaurant cleaning.
  • Practices safe food and beverage handling and clean up at all times.
  • Safely handles food prep equipment such as knives, coffee maker, iced tea machine, etc.
  • Prepare and stock bar needs to ensure a successful shift: including but not limited to slicing fruit for
    garnishes, squeezing fresh juices, stuffing olives, preparing syrups, batching cocktails.
  • Handles guest complaints with tact and professionalism, turning dissatisfied guests into raving fans.
  • Communicates and interacts with guests, handles crowds, and puts guests at ease.
  • Make cocktails and maintain bar.
  • Have beer, wine, spirit & cocktail knowledge.
  • Clean bar and stock coolers.

Requirements:

  • Must be 21 years of age or older to pour alcohol (based on state regulations).
  • Previous bartending experience required.
  • Alcohol certification (Naperville Basset) and Serve Safe food handler’s (current, non-expired).
  • Alcohol certification (Naperville Basset) and Serve Safe food handler’s (current, non-expired).
  • Strong knowledge of commonly used concepts, practices, and procedures in a restaurant and bar.
  • Flexible to work a variety of shifts.
  • Must be able lift and carry up to 50 pounds.
  • Ability to stand/walk for at least 8 hours per day.
APPLY

GENERAL

I want to work at Entourage, but I don’t know what position best fits me!

APPLY